Review: Trevor Sorbie Covent Garden

Mimi ON Jan 29, 2010 AT 5:00 pm

Trevor Sorbie in Covent Garden

Trevor Sorbie in Covent Garden

By Tamara Hinson

It’s a depressing fact that for many of the larger, up market hair salons, customer service seems to have fallen by the wayside. Obviously there are exceptions; for example, as much as the recent documentary about James Brown made me hate the toffee-nosed celebrity hairdresser, I’m always made to feel welcome at his salon and the staff – from the receptionists to the people who wash my hair – are some of the friendliest I’ve ever met.

Trevor Sorbie Salon

Trevor Sorbie Salon

So, when I went for my cut and blow dry at Trevor Sorbie’s Covent Garden salon, I was slightly disappointed but not particularly surprised by the lukewarm reception.  Don’t get me wrong – I don’t expect to be waited on hand and food but when there’s a member of staff stood by the reception desk whose sole purpose is to water and feed the customers with various complimentary pastries, cocktails and hot drinks (as is the case at Trevor Sorbie) that’s what you expect. In the same way, I don’t mind waiting if the salon’s running behind schedule – as long as I’m informed, but in this instance, I waited thirty minutes past my initial appointment time before I was taken to have my hair washed, and at no point did anyone bother to explain the delay.

If that all sounds a little harsh, you’ll be pleased to know things do get better. After a quick chat with the hairdresser, Lee, about what I wanted – he made some great suggestions about what to do with my long, frizz-prone locks and it was obvious he knew what he was talking about – my hair was washed by a lovely guy who also gave me a fabulous scalp massage. I was then shown to my seat and Lee got to work. I must admit that the ensuing silence did seem to be slightly awkward, but perhaps Lee was just concentrating on the job in hand. 

The Reception at the Salon

The Reception at the Salon

Lee spent around an hour chopping away before asking me to stand so that he could tidy up the front, and then the back. His attention to detail was certainly impressive and he spent a considerable amount of time snipping away long after my hair appeared perfect, before finishing off by ironing my hair to a poker-straight finish. Either way, I’m certainly not complaining, as the end result was fabulous – I loved the layering and the way my hair now perfectly frames my face – and I’d definitely describe this as the best hair cut I’ve had in recent years.

Overall, I loved sense of space at the salon, I loved the range of food and drink on offer, I loved the cut I was given. I’d definitely recommend the salon to my friends, but I just think Trevor needs to bear in mind that first impressions really do count.

Factbox:
Website: www.trevorsorbie.com
Telephone number: (0) 20 7379 6901
Address: 27 Floral Street, Covent Garden London
Prices: A cut and blow dry at Trevor Sorbie starts at £52.00
Drop-in appointments start at £43.50
Colouring treatments start at £42.50

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